Terms of Service

These Terms of Service (“Terms”) govern all services provided by Jeune et Jolie Medispa (“we,” “us,” “our”) to clients (“you,” “client”). By booking or receiving any service, you agree to these Terms.

1. Scope of Services

We provide professional aesthetic and medispa services, including but not limited to acne treatments, chemical peels, Hydrafacials, and customized skincare programs. Services are performed based on individual skin assessments and professional judgment.

Results are not guaranteed and may vary from client to client.

2. Client Eligibility

Clients must:

• Be at least 18 years old, or have written parental/guardian consent.

• Provide accurate medical and skincare history.

• Inform us of any changes in health, medications, pregnancy, or skin conditions.

We reserve the right to refuse or discontinue services if treatment is deemed unsafe.

3. Consultation and Consent

All clients must complete an intake form and sign an informed consent before receiving treatment.

You acknowledge that:

• You have disclosed all relevant health information.

• You understand potential risks and side effects.

• You accept responsibility for following post-treatment instructions.

Failure to disclose information may affect results and safety.

4. Treatment Results

We do not guarantee specific results. Skin response varies due to genetics, lifestyle, hormones, compliance, and other factors beyond our control.

Progress requires consistency, proper home care, and adherence to recommendations.

5. Packages, Memberships, and Promotions

• All packages, memberships, and prepaid services are non-refundable and non-transferable.

• Packages are valid for 12 months from purchase date.

• Unused sessions expire after the validity period.

• Promotions and discounted services cannot be combined unless stated.

No refunds will be issued for partially used packages.

6. Appointment Booking and Cancellation Policy

Booking

Appointments may require a deposit at our discretion.

Cancellations and Rescheduling

• We require 24 hours’ notice to cancel or reschedule.

• Late cancellations (less than 24 hours’ notice) will be charged $35.

• No-shows will be charged $35

Late Arrivals

• Arriving 10 minute late may result in a late cancellation fee $35

7. Payment Policy

• Payment is due at the time of service unless prepaid.

• We accept approved payment methods.

• Outstanding balances must be settled before future bookings.

We reserve the right to charge stored payment methods for applicable fees.

8. Refund Policy

All sales are final.

We do not offer refunds for:

• Completed services

• Partially used packages

• Missed appointments

• Dissatisfaction due to lack of compliance

Store credit may be issued at management discretion.

9. Product Sales

• Opened or used products are non-refundable.

• Unopened products may be exchanged within 7 days with receipt.

• Defective products may be replaced.

10. Client Responsibilities

Clients agree to:

• Follow all pre- and post-care instructions.

• Use recommended home-care products.

• Avoid contraindicated treatments.

• Protect skin with sunscreen.

• Communicate concerns promptly.

Non-compliance may affect results and safety.

11. Medical Disclaimer

Our services are not a substitute for medical diagnosis or treatment by a physician.

We do not diagnose, treat, or cure medical conditions. Clients with underlying medical concerns should seek medical advice.

12. Adverse Reactions and Complications

Possible side effects include, but are not limited to:

• Redness

• Peeling

• Sensitivity

• Breakouts

• Hyperpigmentation

You acknowledge these risks and release us from liability when protocols are followed.

13. Right to Refuse Service

We reserve the right to refuse or discontinue services for:

• Non-compliance

• Aggressive, or inappropriate behavior

• Repeated cancellations/no-shows

• Failure to follow policies

In such cases, no refunds will be issued.

14. Photography and Marketing

With your consent, we may take before-and-after photos for documentation and marketing.

Photos will not be used without written authorization.

15. Personal Belongings

We are not responsible for lost, stolen, or damaged personal items.

16. Privacy Policy

All client information is confidential and handled in accordance with applicable privacy laws.

We do not share personal data without consent, except as required by law.

17. Limitation of Liability

To the fullest extent permitted by law, Jeune et Jolie Medispa, its owner, practitioners, employees, and affiliates shall not be held liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of income, loss of results, or dissatisfaction with services.

Our total liability, if any, arising from or related to any service, treatment, product, or consultation, shall be strictly limited to the amount paid by the client for the specific service giving rise to the claim.

By receiving services, you acknowledge and agree that all treatments carry inherent risks and that results may vary. You voluntarily assume these risks and release Jeune et Jolie Medispa from liability when services are provided in accordance with professional standards and established protocols.

18. Indemnification

You agree to indemnify and hold harmless Jeune et Jolie Medispa, its staff, and affiliates from any claims arising from:

• Incomplete disclosure

• Failure to follow instructions

• Misuse of products

• Violation of these Terms

19. Governing Law

These Terms shall be governed by the laws of the Province of Ontario and the laws of Canada.

20. Changes to Terms

We reserve the right to update these Terms at any time. Updated versions will be available in-clinic and online.

Continued use of services constitutes acceptance of revised Terms.